MTAConnect Support

The MTAConnect Customer Care Center combines sophisticated technology with knowledgeable people. MTA provides high-quality customer service and creates strong relationships with its customers. Our corporate philosophy is to make customer service smarter and put the customer first by providing intelligent information that recognizes our individual customers and offers consistent levels of support.

Our Customer Care Center is designed to give you support when you need it and where you need it. With our team providing extensive on-line assistance, 24x7 telephone help, and an easily searchable knowledge base containing frequently asked questions, MTA can connect you with the resources to meet your demands.

Our Customer Care philosophy is to help our customers make the best use of our software products through effective and responsive support, and a broad and flexible range of self-help resources. Our Care initiative focuses on:

• Making it easy for our customers to get help by offering free telephone and electronic support. Customers are encouraged to report their problems in the manner in which they feel most comfortable and are assured their requests are dealt with efficiently and effectively.
• Providing a variety of self-help resources, all free of charge
• Having our support staff actively participate in software development, in both the design and testing phases.